Custom made vinyl graphics are manufactured in accordance with the information supplied by the customer at the time the order is placed. Vinyl Stickers Direct is not responsible for any spelling or typographical errors made by the customer.
Graphic items that are custom made to order are not returnable or exchangeable. Please take special care to order carefully and completely, and verify the information provided in the order confirmation email issued at time of order.
Vinyl Stickers Direct will replace, exchange or refund only those products which are deemed to be incomplete or defective by a company representative. All products are checked for flaws and completeness before dispatch. However in the event of any defects, shortages, and exceptions, the customer must inform Vinyl Stickers Direct within 5 days from receipt or the order will be considered complete. There are absolutely no returns after 14 days.
Non custom made items (stock items) can be returned if you are not happy with your purchase. To return such an item, a RMA number (return material authorization) must be obtained within seven days from receipt before sending it back to us. To obtain an RMA number, please contact us and request one - be sure to have your original invoice, original invoice number, order date and reason for the return. RMA numbers are only good for 14 days from when it is issued. Original shipping and handling fees, as well as return shipping charges, are non-refundable. All returns must be shipped back in original packaging in a like new condition or we will be unable to refund.